Privacy Policy
Effective Date: August 19, 2026
Litfiber LLC ("LitFiber," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, customer service interactions, account setup, internet services, and communications with customers.
Information We Collect
We may collect information that you voluntarily provide to us, including:
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Name
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Service and billing address
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Email address
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Telephone and mobile phone number
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Account and service information
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Billing and payment-related information
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Communications with LitFiber
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Information submitted through our website, forms, or customer service channels
How We Use this Information
LitFiber may use personal information to:
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Establish and manage customer accounts
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Provide and maintain internet and related services
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Schedule and coordinate installations and service appointments
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Process billing and payments
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Communicate regarding accounts, service, billing, outages, installations, technical support, and customer requests
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Respond to questions and provide customer support
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Improve our website, services, and customer experience
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Maintain business and accounting records
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Protect against fraud, misuse, and security threats
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Comply with applicable legal and regulatory requirements
SMS/Text Messaging
Customers who provide their mobile phone number and separately consent to receive SMS communications from LitFiber may receive text messages relating to their account or requested services. These communications may include account notifications, installation and appointment information, billing and payment communications, service updates, outage information, technical support, and responses to customer inquiries.
Message frequency varies depending on the customer's account, service needs, and interactions with LitFiber. Message and data rates may apply.
Customers may opt out of SMS communications at any time by replying STOP to a LitFiber text message.
Consent to receive SMS messages is not a condition of purchasing LitFiber services.
LitFiber does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.
LitFiber may use service providers as necessary to facilitate communications and provide operational support services. SMS opt-in information and consent are used only for LitFiber's messaging program and are not transferred to third parties for their own marketing or promotional use.
How We Share Information
LitFiber may disclose personal information to service providers that perform services on our behalf, such as payment processing, billing, customer management, telecommunications, hosting, technical support, and other operational services.
We may also disclose information when required by law, legal process, regulatory requirements, or when reasonably necessary to protect LitFiber, our customers, or others.
We do not sell personal information for third-party marketing purposes.
As stated above, mobile phone numbers, SMS opt-in information, and SMS consent are not sold or shared with third parties or affiliates for their marketing or promotional purposes.
Payment Information
Payments may be processed through third-party payment processors. LitFiber may receive information relating to a payment or transaction but may not directly store all payment card or banking credentials submitted through a third-party payment processor. Payment information is handled according to the applicable payment provider's security and privacy practices.
Cookies and Website Information
Our website may use cookies and similar technologies to operate the website, understand website usage, remember preferences, and improve functionality. Your browser may allow you to limit or disable cookies.
Data Security
LitFiber uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure. No method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
Your Choices
You may contact LitFiber to request updates or corrections to certain personal information associated with your account.
You may opt out of SMS communications at any time by replying STOP to a text message from LitFiber. Opting out of SMS does not prevent LitFiber from communicating with you through other appropriate methods regarding your account or services.
Children's Privacy
LitFiber's services and website are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13 through our website.
Changes to This Privacy Policy
LitFiber may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy, your personal information, or LitFiber's SMS communications, please contact LitFiber through the contact information provided on our website.